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On Call Guidelines
Alacare's regular business hours are Monday through Friday from 8:00 am to 5:00 pm, except on company holidays. Please feel free to contact Alacare at 205-981-8000 or 800-852-4724.
After Hours Healthcare
Alacare's telephones are answered 24 hours a day. An on-call nurse is available to accept patient calls, referrals for service and arrange services for urgent patient needs.
Weather Conditions
During inclement weather conditions, Alacare will do everything it can to meet patients' medical needs. When streets are unsafe for travel, home care professionals will, if possible, inform patients if they are unable to make the scheduled visits. Alacare staff members will stay in contact with local authorities so home visits may resume as soon as possible.
On-Call Guidelines
An Alacare nurse is available 24 hours a day, even after regular office hours. If a patient's condition changes, please contact your Alacare office to determine if further care or action is required. Alacare professionals can be reached after regular business hours at 800-852-4724. Alacare does not deliver routine supplies or equipment after regular business hours. Additionally, Alacare healthcare professionals do not carry additional medicines and cannot administer medications not requested by the patient's physician.
The following situations may require additional medical care:
- Chest Pain - Chest pain usually indicates the patient requires medical attention. Contact 911 or the local hospital.
- Elevated Temperature - Contact the Alacare on-call nurse if the patient's temperature rises above 100°. A home visit may be necessary.
- Respiratory Distress - Respiratory distress usually indicates the patient requires additional medical care. Contact 911 or the local hospital.
- Catheters- Catheters usually are not an emergency unless the patient cannot urinate. If the catheter does not drain properly or comes out and the patient cannot urinate, call the Alacare on-call nurse. The nurse may need to make a home visit or schedule an early visit the next day.
- Feeding Tubes - Call the Alacare on-call nurse if a feeding tube comes out completely or partially. Do not try to replace it.
- Falls or Injuries - Contact 911 or the local hospital immediately.
