| Request More Information | |
Records & Privacy
Alacare staff members keep names, medical conditions, treatments and family information private. Access to confidential information by staff members is limited to the information necessary to perform their job duties and responsibilities. Any Alacare staff member that violates the agreement with Alacare or any federal or state statute or regulation will be subject to disciplinary action, up to and including dismissal and/or legal sanctions. Information is not released unless appropriate authorization and/or consent is obtained as described in our Privacy Notice.
Alacare will create a chart for each patient containing all physician's orders, clinical notes and pertinent medical information. Staff members use this chart to record patient treatments and medical conditions. A patient can ask to see such information through an appropriate request as described in the Privacy Notice.
Problem Solving Procedure
Alacare protects patients' rights. However, any concern or problem can be expressed by contacting the manager or clinical supervisor at the patient's local Alacare branch. Additionally, Alacare's Corporate Office has a toll-free number, 1-800-852-4724, to report problems or concerns with service. The Alabama Public Health Department's Licensure and Certification Division also has a toll-free Home Health Hotline Number, 1-800-356-9596. Both numbers are accessible 24 hours a day.
